Your Company Is Paying Too Much for IT — And Getting Too Little in Return

There is an IT support model that most companies in Portugal still consider the norm: paying by the hour when something goes wrong, waiting hours or days for a technician to respond, discovering problems only after they’ve already caused damage, and receiving invoices with unpredictable charges at the end of the month.

This model has a fundamental problem that no one talks about openly: the interests of the service provider and the customer are at odds. The longer the technician takes, the more they bill. The more problems there are, the more calls are charged. The service provider has no incentive to solve problems at their root—they have an incentive to solve them as slowly as possible, and to ensure they happen again.

DataRoad’s IT Unlimited was built on a completely different principle: a fixed monthly fee that covers everything, with no exceptions, no surprises, and no unexpected bills. Our interest is exactly the opposite of the traditional model—the fewer problems there are, the better for us and for you. That’s why we invest in prevention, proactive monitoring, and ongoing maintenance. That’s why we solve problems at their root instead of just patching them up.

It’s the middle ground between hiring an in-house IT team—which is expensive, difficult to maintain, and limited in expertise—and relying on a freelance technician who charges by the hour and shows up when they can.

What Is IT Unlimited? — In Simple Terms

IT Unlimited is your company’s IT department—available 24 hours a day, 365 days a year, with a full team of certified technicians—for a fixed, predictable monthly fee.

It’s not a contract with a set number of hours that run out. It’s not a package with a list of exclusions in the fine print. It’s exactly what the name says: unlimited.

One support call at 9 a.m. and another at 11 p.m. on the same day—same cost: no extra charge.

One on-site visit to fix a printer and another to migrate a server—same cost: no extra charge.

One month with two incidents and one month with twenty incidents—same cost: the agreed-upon fixed monthly fee.

This is the IT Unlimited model. Simple, transparent, and fully aligned with your company’s interests.

Everything Included — No Exceptions

Unlimited IT Support — On-site, Remote, and Over the Phone

Unlimited technical support—no limits on calls, no limits on service requests, and no limits on hours. Your employees can call, send an email, or open a ticket—and they’ll receive a response from a technician who understands your organization’s IT environment. Not from a call center. Not from an automated system. From a technician.

Remote support resolves most issues in minutes—no need to wait for a technician to arrive on-site. When an on-site visit is necessary, the DataRoad team will come to your location at no additional cost. No mileage charges. No travel fees. No minimum billing time.

24/7 Monitoring and Real-Time Alerts

All of your company’s critical systems—servers, network, firewall, switches, wireless access points, and internet connection—are monitored in real time, 24 hours a day, 7 days a week, 365 days a year.

When a disk reaches 85% capacity, DataRoad knows—and takes action—before it hits 100% and brings the server down. When a wireless access point goes offline at 3 a.m., DataRoad knows—and intervenes—before employees arrive at work. When the firewall detects a suspicious traffic pattern at 2 p.m. on a Saturday, DataRoad knows—and investigates—without anyone needing to report anything.

Most of the issues that DataRoad customers never even realize exist—and are resolved before they have any impact.

Comprehensive Server and Infrastructure Management

Complete management and maintenance of all company servers—whether physical or virtualized on VMware or Hyper-V—including operating system updates, security patching, performance monitoring, storage management, and daily checks of the status of all critical components.

DataRoad is responsible for ensuring that the infrastructure runs smoothly—not for troubleshooting when something goes wrong. This distinction is key: full responsibility, not reactive support.

Workstation and User Management

Management of all company computers—Windows and macOS—including managed updates, controlled deployment of security patches, setup of new workstations, and onboarding of new employees handled by DataRoad.

When a new employee joins the company, their workstation is ready on their first day—with all applications installed, access rights configured, and network connectivity up and running. When an employee leaves, all access rights are revoked immediately, without exception.

Network Management — Switches, Wireless, and Connectivity

Comprehensive network infrastructure management—including switches, routers, wireless access points, and firewalls—with performance monitoring, VLAN configuration, access policy management, and ensuring that the company’s connectivity always operates at peak performance.

DataRoad manages Ubiquiti UniFi, Cisco, Fortinet, and Dell networks—providing access to each platform’s centralized management tools and the ability to remotely troubleshoot any device without having to visit the site in person.

Comprehensive IT Security

Comprehensive security management — Fortinet or Sophos firewall with signature and rule updates, endpoint protection on all workstations, monitoring of intrusion attempts, access control, and regular verification of compliance with established security policies.

Security isn’t just an add-on at IT Unlimited—it’s an integral part of the service. Every configuration DataRoad implements takes into account its impact on the company’s security. Every system DataRoad installs is configured with best security practices from day one.

Backup and Business Continuity

Daily backup monitoring — verifying that backups have run successfully, that the data is intact, and that the restore process works. A backup that has been silently failing for weeks is not a backup. It’s a false sense of security that only becomes apparent when disaster strikes.

DataRoad regularly verifies that your company's data is actually recoverable—not just that the backup software reports success.

Microsoft 365 and Cloud Platform Management

Complete management of Microsoft 365—licenses, users, groups, security policies, Exchange Online, SharePoint, Teams, and OneDrive. When an employee needs access to a shared folder, access is set up. When an email inbox reaches its limit, it is expanded. When there is a OneDrive synchronization issue, it is resolved.

DataRoad manages Microsoft 365 as an integral part of the company’s IT environment—not as a separate service with separate support.

The Model That Changes Everything — Why a Fixed Monthly Fee Is Revolutionary

Most companies have never calculated the true cost of traditional IT support. Do the math now:

How many hours a month does your team waste on unresolved IT issues—waiting for a technician, forwarding emails because the system is down, or working on paper because the system isn’t responding? Multiply that by your employees’ average hourly rate.

How many times a year has IT support created a last-minute rush at the end of the month with unexpected bills—servers that crashed, emergency migrations, and issues that took days to resolve with technicians billing by the hour?

What is the cost of a day of business downtime due to an unresolved IT issue—in terms of lost productivity, unanswered customer inquiries, missed opportunities, and damage to your reputation?

Now compare that cost to a fixed monthly fee that covers absolutely everything.

IT Unlimited isn't a cost—it's an investment with a measurable return. And it's an investment that eliminates the most frustrating type of business expense: unexpected costs.

No Loyalty Contracts — A Guarantee Few Dare to Offer

This is the part that surprises people the most when they first learn about IT Unlimited: there is no contract that locks you in.

No minimum contract term. No penalty for leaving. No automatic renewal clause that forces you to stay even if you’re unhappy.

If, at the end of any given month, the service does not meet your expectations, you are free to cancel. No red tape, no penalties, no arguments.

This policy isn’t just marketing. It’s the clearest expression of what we believe: the only way to keep a customer is to earn their trust every month. Not through a contract that ties them down—but through a service that convinces them to stay.

DataRoad has IT Unlimited customers with relationships spanning more than a decade—not because they’re forced to stay, but because they see no reason to switch. Infocapital SA, one of Portugal’s largest independent video game distributors, has been a DataRoad customer since 2015. A decade of IT Unlimited, renewed month to month, with no lock-in contract.

What Kind of Business Was IT Unlimited Designed For?

SMEs with 10 to 100 employees Small and medium-sized enterprises benefit most from IT Unlimited—because they have real IT needs but are too small to justify a full-time in-house IT team. With IT Unlimited, they have access to the collective expertise of a full team of certified technicians at a fraction of the cost of a full-time in-house technician.

Fast-growing companies Organizations that are growing rapidly and need their IT infrastructure to keep pace with that growth—without having to negotiate contract upgrades, without waiting for in-house technicians to learn new technologies, and without gaps in support during transition periods.

Subsidiaries of international groups International companies with subsidiaries in Portugal that need a local IT partner who complies with headquarters’ security policies, communicates in Portuguese and English, and serves as the single point of contact for all IT matters in Portugal—without relying on international support tickets with 48-hour SLAs.

Companies with high security requirements —such as clinics, law firms, financial institutions, embassies, and companies handling sensitive data—need an IT partner that treats security as a priority, not as an add-on to be contracted separately.

Companies that have had a bad experience with IT support Companies that have dealt with a freelance technician who took days to show up, charged more than quoted, left the systems in worse shape than before, or simply disappeared when they were needed most. IT Unlimited was created as the solution to exactly these situations.

IT Unlimited vs. The Alternatives — The Comparison No Competitor Wants You to Make

The conclusion is clear: IT Unlimited offers more for less, with greater predictability and without the risks associated with relying on a single person or a vendor that charges for every issue.

What Happens When an In-House Technician Leaves

This is the conversation no one wants to have—but it happens in every company that relies on a single in-house IT technician.

The technician leaves. He takes with him the knowledge of all the passwords, all the settings, and all the workarounds and improvised solutions that have accumulated over the years. The company is left with systems that work—for now—but that no one knows how to manage, how to scale, or how to recover when they fail.

With IT Unlimited, this risk does not exist. Knowledge of your company’s IT infrastructure is documented by DataRoad, not stored in a single person’s head. When a DataRoad technician changes roles internally, their replacement is familiar with the client’s environment because it is documented. Service continuity is guaranteed by the organization—not by the continued presence of a single individual.

Certifications That Guarantee Above-Average Quality

IT Unlimited is not provided by generalist technicians. It is provided by a team with active certifications from the manufacturers of the technologies they manage—which means ongoing training, access to manufacturer technical support, and up-to-date knowledge of best practices for each platform.

Microsoft Partner — management of Windows Server, Microsoft 365, Azure, and Active Directory environments at the highest technical level available in the Portuguese market.

Apple Consultants Network — a certified member specializing in the management of Mac, iPhone, and iPad environments in a business setting, with access to exclusive Apple technical resources for certified partners.

Fortinet Partner — deployment and management of FortiGate firewalls, with technicians holding active NSE certifications.

Sophos Partner — deployment and management of Sophos XGS and Endpoint Protection solutions.

Ubiquiti Elite Partner — installation and management of UniFi wireless networks and Ubiquiti network infrastructure.

Dell Technologies Partner — supply and support for Dell servers, workstations, and infrastructure.

Cisco Partner — Cisco networking and switching solutions for enterprise environments.

VMware Partner — server virtualization and management of VMware environments.

These certifications aren’t just for show. They mean that when DataRoad manages your company’s Microsoft infrastructure, you have access to the same level of technical support that Microsoft engineers provide to their partners—a resource that an independent, uncertified technician simply doesn’t have.

Top 5% of Portugal's Best SMEs — An Accolade That Validates Our Strength and Customer Google Reviews

For the second consecutive year, DataRoad has been recognized as one of Portugal’s Top 5% Best SMEs, with an “Excellent” rating for Performance and Financial Soundness according to the ScorePME methodology. This distinction is awarded to only 5% of Portuguese SMEs—and it assures our clients that DataRoad is a solid, stable, and financially robust company with which they can build a long-term partnership with complete confidence.

When you hire IT Unlimited, you’re not hiring a freelancer or a small business that could disappear tomorrow. You’re hiring an organization known for its reliability, rated 5 stars on Google by its customers, and with over 20 years of proven experience in the Portuguese market.

How It Works in Practice — The First 30 Days

Week 1 — Audit and Inventory DataRoad conducts a comprehensive audit of the existing IT infrastructure—including an inventory of all equipment, mapping of critical systems, identification of vulnerabilities, and assessment of the condition of each component. The client receives a detailed report outlining the current status and the priority actions to be taken.

Week 2 — Monitoring Implementation: Installation of the monitoring agent on all servers and workstations, configuration of the alerting system, definition of alert thresholds, and validation of the real-time monitoring dashboard. From this point on, DataRoad has full visibility into the entire infrastructure.

Week 3 — Addressing Identified Issues Resolving vulnerabilities and issues identified during the audit—outdated updates, incorrect configurations, security risks, and components at risk of failure. Most companies reach the end of the third week with an infrastructure that is significantly more stable and secure than it was at the start.

Week 4 — Full Operation and Smooth Transition The IT Unlimited service is now fully operational. Users are already familiar with the support channels. The DataRoad team is now familiar with the environment, the systems, and the company’s specific requirements. 

Request Your IT Unlimited Quote Now

There is no standard proposal for IT Unlimited—because no two companies have the same needs. The proposal is customized based on the number of users, the equipment managed, the complexity of the infrastructure, and the required service level.

There is a simple process for arriving at this proposal:

1. Contact DataRoad by phone or email—no complicated forms, no red tape.

2. We’ll schedule a free consultation—in person or via video conference—to assess your company’s current situation.

3. We provide a detailed proposal that lists everything that’s included, everything that’s excluded—which is nothing—and the fixed monthly fee.

4. If you agree, we will begin the audit the following week. 

☎ 211 459 950 (Call to a landline within Brazil)  ✉ sales@dataroad.pt Request an IT Unlimited quote →