IT Unlimited: unlimited IT support for businesses

7 min read DataRoad

How DataRoad’s ”IT Unlimited” Unlimited IT Support Works

Is Your Company's IT Holding Back the Business?

Discover how some benchmark companies in Portugal and internationally resolved this issue.

Managing a company's technological infrastructure has never been more critical — nor more complex. Between servers, networks, cybersecurity, backups and user support, IT demands constant attention. For most companies, the choice comes down to two unsatisfactory options: hiring an in-house IT team (expensive and difficult to maintain) or relying on ad-hoc technicians who charge by the hour and are slow to respond.

DataRoad created a third way. With the model IT Unlimited, companies in Portugal get complete and unlimited IT support for a fixed monthly fee — with no nasty surprises on the bill and no tie-in contracts. We handle the IT. You handle the business. We do IT right.

What is the ”IT Unlimited” model — and why it is different

Most IT service providers charge by the hour or per intervention. This creates a perverse problem: the more problems the company has, the more it pays. And the provider, in turn, has no incentive to fix the root causes.

DataRoad’s IT Unlimited reverses this logic. The company pays a fixed monthly fee that includes all support — no limit on call-outs, no limit on interventions, and no additional costs. Our interests are then aligned with those of the company: the fewer problems there are, the better it is for both of us. That is why we invest in prevention, continuous monitoring and proactive maintenance.

This model operates without tie-in contracts. If the service does not meet expectations, the company is free to leave at any time. This transparency is our best guarantee of quality — it forces us to earn the trust of every client, every month.

Companies that trust DataRoad

The best way to evaluate a technology partner is by the work they do and the clients they serve. At DataRoad, we have the privilege of working with leading organisations in Portugal and abroad, across a wide variety of sectors — and it is this diversity that makes us stronger in every new project.

International companies and groups Mitrelli Group, UP Portugal, Uriach and Ciphra are examples of international companies with operations in Portugal that have chosen DataRoad as their technological partner. From the installation of structured cabling networks, switches and WiFi 6 access points, to the complete management of their systems with IT Unlimited contracts, these organisations rely on our ability to meet international standards of quality and security. We currently serve clients with operations in the UK, USA, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece and Hong Kong.

Hotels and tourism — The LX Arch Hotel, on Lisbon's iconic Rua Augusta, has chosen DataRoad for the complete installation of its IT network and configuration of the wireless system — critical infrastructures for the guest experience and the hotel's operational management.

Healthcare and pharmaceuticals — Clínica Mulher, in the Twin Towers in Sete Rios, and Clínica do Lambert trust DataRoad for complete support of their IT systems, networks and connectivity. In the pharmaceutical sector, PTR Pharma Consulting has chosen DataRoad for IT Unlimited support and for hosting its website and email system, ensuring maximum availability and data security.

Teaching and research Forward College – Lisbon University of London has chosen DataRoad for the implementation of its IT and wireless network, and the National School of Public Health has entrusted us with the installation of IT cabling at its premises in Lisbon. These are environments with a high number of users and demanding connectivity needs.

Public sector The Public Administration Social Services (SSAP) selected DataRoad through a public tender for the installation of structured computer cabling and a wireless network in three buildings in Évora, and subsequently chose us again for the repair and certification of 456 network points. This repeated trust from a public entity is recognition of the quality and rigor of our work.

Technology and distribution Infocapital SA, the parent company of CapitalGames and one of the largest independent video game distributors in Portugal, has been a DataRoad client since 2015 — a relationship of over a decade that proves our long-term consistency and reliability. Magnelusa entrusts us with the full maintenance of its infrastructure, including the network, servers and firewall. ReStream, in Cascais, chose DataRoad for the complete renewal of its network with WiFi 6 technology.

Recognition and certifications

DataRoad was recognised as TOP 5%: Portugal’s Best SMEs, a certification issued by SCORING that recognises the companies with the best performance and financial strength at a national level. This distinction is accessible only to a restricted fraction of Portuguese SMEs and reflects the company's sustainability and rigorous management.

We are members of Apple Consultants Network, which positions us as a specialist provider of Apple solutions for businesses in Portugal.
And on Google, we maintain a rating of 5 stars, a direct reflection of our customers' satisfaction.

Technically speaking, the team holds certifications from the world's leading manufacturers: Ubiquiti, Dell, Microsoft, Sophos, Fortinet, Cisco and VMware. This combination allows us to design, implement and manage network, server, workstation, virtualisation and cybersecurity solutions with complete confidence — regardless of the complexity of the environment.

What is included in DataRoad support

Our IT support service covers a company's entire technology chain, from end to end.

Infrastructure management and maintenance - physical and virtual servers, storage, switches, access points and firewalls. 24/7 monitoring with proactive alerts to anticipate issues before they affect operations.

Cyber security — next-generation firewalls (Sophos, Fortinet), managed antivirus, email filtering, access policies and user training against threats such as phishing and ransomware.

User support — unlimited helpdesk for all company employees. Immediate remote resolution or on-site visits when necessary. No tickets piling up, no frustrating wait times.

Backup and disaster recovery - setup and management of automated backups, regular restoration tests and business continuity plans.

Networks and connectivity - design, installation and management of enterprise networks, high-performance Wi-Fi, VPNs for remote work, and network segmentation.

Consultancy and projects - support in technological decision-making, equipment sizing, cloud migration and infrastructure renewal.

Nationwide and international coverage

Headquartered strategically in Alfragide, Lisbon, DataRoad operates actively in Lisbon, Setúbal, Porto, Évora, Beja, Faro and Funchal, and has an international presence in Spain (dataroad.es) and globally.

Companies in Porto, the Algarve, the Centre, the Alentejo or in any other region of Portugal can count on the same level of service and attention as our clients in Lisbon — because we believe that the quality of IT support should not depend on your postcode.

Why companies switch to DataRoad

Many of the companies that work with us have already had frustrating experiences with other IT suppliers: long response times, unpredictable costs, technicians who don't know the environment well and problems that repeat themselves without a definitive solution.

DataRoad stands out because it focuses on long-term relationships — as demonstrated by its partnership of over a decade with Infocapital, or the repeated trust of the Public Administration Social Services. We know every environment in detail. We document everything. We anticipate needs. And, above all, we do not lock anyone in — because we prefer to retain clients through the quality of our service rather than a contract clause.

If your company is looking for a reliable technology partner with proven experience and a transparent service model, contact us.

The initial analysis of your environment is free and with no obligation. All because we love what we do and We do IT right

We’ll take care of the IT. You take care of the business.

☎ 211 459 950 (calls to the national landline network)  |  ✉ sales@dataroad.pt  |  dataroad.pt/contactos

We do IT properly.

Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.

DataRoad — ongoing IT support for businesses

A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.

DataRoad ensures the ongoing IT support of companies via the service IT Unlimited: unlimited support at a fixed cost, both remote and on-site, with 24/7 monitoring, alerts and proactive interventions. The aim is simple — to prevent problems from even bringing operations to a standstill.

DataRoad Services

• IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
• Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
• Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
• Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
• Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
• CCTV video surveillance: video surveillance systems with continuous recording.
• Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
• IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
• Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.