IT Unlimited Premium — On-Site, Remote and Phone IT Support Plan
It's time for a change.
Don’t hesitate to ring when you need to.
Unlimited On-Site Support
Travel included
No limit on hours
No loyalty scheme
Complete Fleet Management
Workstations and servers
Network and wireless
Inventory always up to date
Cybersecurity Included
Managed firewall
Managed antivirus
Backups and data protection
Aggressive SLA
Immediate response to critical incidents
24/7/365 monitoring
Dedicated helpdesk
// IT Unlimited Premium
Plan
IT Unlimited PREMIUM
Total, unlimited and surprise-free support for medium-sized enterprises. Your company's IT entirely in our hands — so that your business never stops.
Unlimited on-site support, with call-outs included and no hourly limit. Advanced 24x7x365 monitoring and complete fleet management, from workstations to servers, network and wireless.
Cyber security included, with a firewall and antivirus managed by us, and an aggressive SLA with immediate response to critical incidents.
Subject to confirmation
Travel expenses and unlimited on-site support included — remote, telephone and on-site, at no extra cost. Microsoft 365 management included.
Minimum applicable monthly amount · No contract — stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) there is a tailor-made proposal — the price per item does not apply.
Unlike the Essential plan, here there is no hour counting nor travel billingthe amount is fixed and predictable, regardless of the number of interventions that may be required in a given month.
You now have a dedicated helpdesk during working hours and a team that knows your infrastructure inside out — not a different technician on every call, starting everything from scratch.
Support without limits. Cost without surprises.
Who is IT Unlimited Premium for
Medium-sized companies where an IT outage translates immediately into lost revenue — and where the pay-as-you-go model no longer makes sense, because you never know how much the following month is going to cost.
With Premium, DataRoad takes on the full management of the IT infrastructure: workstations, servers, network, wireless, firewall and backups. A fixed monthly fee covers all call-outs, whether onsite or remote.
What is included
- Unlimited on-site support, with travel included
- No time limit and no tie-in contract
- Advanced 24×7×365 monitoring
- Complete IT infrastructure management
- Cybersecurity included (managed firewall and antivirus)
- Aggressive SLA with immediate response to critical incidents
- Dedicated helpdesk during working hours
What if you need permanent cover?
The Premium helpdesk operates during business hours. If your operation does not stop at weekends or on public holidays, the recommended plan is the IT Unlimited Premium 365.
Compare the plans
Choose the level of support
what your company needs
- Remote and telephone support
during working hours - Ticketing support
with orders portal - Incident response with an SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and telephone
- Unlimited in-person support
- with travel included
- Monitoring and alarm systems
24×7×365 - Comprehensive fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No limit on hours
- Dedicated helpdesk
during working hours
- Everything that’s included
at IT Unlimited - 24 hours a day, 7 days a week, 365 days a year support
- Out-of-hours support: evenings,
weekends and bank holidays - Dedicated technical account manager
- Regular IT strategic alignment meetings
- Business Continuity Plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
Critical operations handed over to DataRoad management
IT parks where computing cannot fail
![mun[it] logo, a digital marketing agency — a DataRoad client](https://www.informatica-lisboa.pt/wp-content/uploads/2025/04/munit.png)
// Testimonials from our customers
What do the
Our Customers
António BrásCEO
João Carlos VicenteCFO
Gustavo Barbosa NevesCOO
Rodrigo Guerreiro
Ricardo RodriguesCEO
Carlos da MataCEO
João Andrade MoreiraIT
Ricardo Silva CostaIT
Pedro RibeiroCEO
Susana CostaCEO
Contact us now
Contact Form
Request a quote from DataRoad. We’ll take care of the rest with a prompt and clear response to support your business’s needs.
Tell us what you need. IT support, network installation, cyber security, an office move or simply a second opinion on your IT infrastructure — we’re here to help.
Please fill in the form and a specialist technician will contact you on the same day.
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