Reltio — IT Unlimited IT maintenance and consultancy at the Lisbon office

The client

A Reltio, one of the world's largest data software companies, based in California (USA), has chosen DataRoad to manage and maintain all its IT infrastructure. office in Lisbon.

The challenge

A multinational technology company requires an impeccable, secure and always-available IT operation at its office in Portugal, with a partner capable of managing a heterogeneous fleet of equipment and ensuring continuity in line with the company's international standards.

The DataRoad solution

Through a contract «IT Unlimited» continually, DataRoad ensures:

• Ongoing IT support of the IT park — with equipment Apple, Dell and Cisco Meraki.
• Technical consultancy specialised.
• Corporate network management and of the IT operations of the office.

This partnership reinforces the trust that major international organisations place in DataRoad as MSP (Managed Service Provider) specialised in critical infrastructure, networks, security and high-performance IT operations.

Results

• Lisbon office of a multinational software company with IT fully managed by DataRoad.
• Ongoing maintenance of a multi-vendor park (Apple, Dell, Cisco Meraki).
• Managed corporate network and secured IT operations with continuity.
• Trust of an international organisation in a local MSP partner.

See also

• IT infrastructure for international companies
• IT support for businesses
• Original news article for this project
• All DataRoad success stories

DataRoad — IT partner for international companies in Portugal

A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.

DataRoad is the local IT partner for international companies operating in Portugal. For these organisations, we ensure high-performance infrastructure, network security and a trusted technical point of contact in the national territory, capable of meeting the standards and demands of their overseas headquarters.

DataRoad assumes full responsibility for its clients' technological solution — from technical specification and equipment procurement to installation, configuration, testing, team training and ongoing support. A single partner, a single point of contact.

DataRoad Services

• IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
• Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
• Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7)coverage survey, cloud management, network segmentation and isolated guest networks.
• Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
• Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
• CCTV video surveillance: video surveillance systems with continuous recording.
• Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
• IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
• Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.

Sector: Computing for Offices and Multinational Corporations